Healthcare Systems Transformation Workshop
Stakeholder Alignment & Digital Experience Roadmap
Context
A Northern Ontario hospital group operating six hospitals and serving more than 165,000 permanent residents required a more coordinated and scalable digital infrastructure strategy to support growing operational demands, rural healthcare complexity, and evolving patient experience expectations.
Challenge
IT leaders were developing a five-year Strategic Technology Plan but needed:
- stronger stakeholder alignment
- clearer understanding of user pain points
- implementation priorities
- an overarching digital experience vision
- stabilization strategies for existing infrastructure during transition
The organization required a collaborative process capable of aligning operational, clinical, and administrative stakeholders around practical and achievable implementation priorities.
Approach
Designed and facilitated a structured stakeholder engagement process combining:
- leadership surveys
- cross-functional workshop facilitation
- collaborative visioning
- implementation prioritization
Participants included leaders across:
- Patient Experience
- Emergency Services
- Medical Imaging
- Mental Health
- Clinical Informatics
- EMR Implementation
- Project Management
- Information Management
Outcomes
- Stakeholder alignment around a shared digital experience vision
- Board-supported implementation priorities
- Identification of six operational priorities for infrastructure stabilization
- Improved integration and ownership across departments
- Achievable implementation sequencing aligned to organizational capacity
- Stronger foundation for long-term digital transformation and patient experience improvement
