For most businesses, repeat buyers provide 95% of revenues. In terms of aquisition, we all know, it costs 6 times more to bring in a new customer than it does to renew a relationship with a previous one. Also, satisfied customers will refer you to businesses that may need your services. Listen to them, solve their problems, give them what they ask for and provide service touchpoints throughout your organization. We work with you to devise and implement customer service improvement strategies that ensure you are providing good value and are top of mind.